Sometimes customer service actually works. I bought a new Samsung LCD monitor. Saddly, the screen glows red and it’s WAY TOO BRIGHT. So, I phone 1-800-SAMSUNG, go through the several levels of automated selections (”press ‘1′ if you’re calling about a consumer product”…) and, within one (!!) minute, a fellow answered. I told him my problem. He had me unplug cables and describe the problem. Then he said, “Sounds like it needs to be replaced”. A few minutes of reading the model and serial numbers and, viola!, a new monitor is on it’s way to me.
Amazing. There are horror stories, but sometimes it just works.

This last Sunday, we went down to Beulahland pub and listened to the live music. The cool part was that it was simulcast to SecondLife to the dance floor at Pannies & Rosedrop Media’s Circus.
A screen in the pub allowed us to watch the avatars dance while we all listened to the same music.
What a connected world.